Energy Help – Fortis Advisory CIC

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Prepayment top-up (Garioch residents)

Live in Garioch and can’t afford to top-up? Apply below.

When to use this

You’re off-supply or close to it.
Topping up means you can’t afford essentials (e.g. food, travel).
Topping up would push you further into debt (e.g. overdraft).

What you’ll need

Proof you live in the Garioch area.
Supplier & meter type (electricity key / gas card / smart prepay).
The reasons you’re struggling to top-up — this helps us offer further help by email or signposting.

After you apply

We review requests during working hours.
If approved, we’ll send a code/voucher or arrange an alternative.
If we can’t help, we’ll point you to other local support.

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Prepayment meter top-up

For Garioch residents who can’t afford to top up today

Energy Top-up request

Do you have a prepayment meter?

Yes

Sorry, energy help is only available through Prepayment Meter vouchers

Title

First Name

Last Name

Date of Birth

Address

Address Line 1

Address Line 2

City

Post Code

Phone/Mobile

Energy details

Select what you have

Electricity and Gas (same supplier)

Electricity and Gas (different suppliers)

Electricity only

Energy Supplier

Energy Supplier - Electricity

Energy Supplier - Gas

Where can you top up?

PayPoint

Post Office

How would you like to receive the energy voucher?

By text message

By Email

Do you have a smart meter?

Yes

Unknown

Brief description of your circumstances - why you are struggling to top up

Household details

Number of adults in property

How many of these adults are 66+

Number of children in property

Evidence

Photo proof of name and address (letter, drivers licence etc)

Choose File

Photo of balance on meter (criteria: will run out within 48 hours)

Choose File

Photo proof of low bank balance (does not need to be £0)

Choose File

I confirm that I cannot afford to top up my energy meter and it has either ran out, or will run out within 48 hours.

After submitting, please watch your inbox and junk/spam for the next 48 hours — replies can land there.

Billed account help

If you pay monthly or quarterly by bill/Direct Debit, start here.

Lower your costs

Check if you qualify for help and compare tariffs.

Warm Home Discount (check eligibility) Compare energy deals (TopCashback)

If you’re behind with bills

Step-by-step help to deal with arrears or negotiate with your supplier.

Citizens Advice: help if you’re behind StepChange: can’t pay gas/electric

Grants & local support

Extra help to pay and local options if you’re struggling.

Citizens Advice: grants & benefits StepChange: grants & funding Scotland: Winter Fuel Payment Local debt & money advice Cost of Living Checker